Brokers/Consultants Quick Q&A

Q. What are some main obstacles brokers/consultants face when helping their clients with ACA compliance?

A. Brokers/consultants face many challenges when helping employers with ACA compliance. As most have discovered, much of the initial guidance issued was just that—guidance, and often ambiguous. Assisting clients means: 1) reviewing and interpreting the legislation’s legal jargon to put it into laymen’s terms, 2) understanding which items impact which clients, and 3) determining the strategic implications of the ACA and figuring out how to implement changes in the short and long term.


Brokers/consultants are also in the position of ensuring that each client receives consistent information—any conflict in interpretation of regulations can jeopardize a client’s trust in their broker/consultant. If brokers/consultants are not 100% certain about the ACA regulations, then this trust can be compromised. Brokers/consultants also have faced the issue of not agreeing with a client’s interpretation of aspects of the ACA. It can be challenging, to say the least, on both factual and philosophical levels when the broker/consultant and client disagree.


Q. How can brokers/consultants leverage Health E(fx) to better serve their clients?

A. Although it may not seem like it lately, navigating healthcare reform is only a portion of a broker/consultant’s role with clients. It has, however, been the number one concern of most clients, especially in 2013. How do brokers/consultants read 20,000 pages of legislation, decipher and understand it (keeping in mind they are not lawyers), identify implications to clients, and develop a strategy to implement ACA, while also managing day-to-day services such as vendor management, financial reporting, placement, and client services?


Health E(fx) takes much of the burden off of the broker/consultant. A broker/consultant can now say, here is a plug-and-play solution to help clients understand the implications of the ACA.


The Health E(fx) system works for all employer groups, including those who currently have a variable hour population who do not receive benefits, to those who offer benefits to everyone, and even those who do not offer benefits. Data-driven decision making empowers all Health E(fx) users to understand the implications of the ACA from a tactical approach, and provides the elements needed to develop a long-term strategy for ACA implementation.